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ereynard
09-18-2013, 11:52 AM
let me tell you this story as I want all to be warned once again what they are getting involved with.
I did hit and successfully withdraw about $6500 from them.
A week later I hit again and attempted to withdraw an additional $2500. This time my withdrawal was continuously mysteriously reversed. I spoke with live support regarding this.
here is the convo:
reynard, elaine (ereynard): i need someone to tell me what is going on
Duwayne: joined chat
Dendera Customer Care: joined chat
Duwayne: left chat
Dendera Customer Care: Hello
reynard, elaine (ereynard): I have been withdrawing the same withdrawal for a while now. first it was reversed by the casino after 72 hours. then it actually disapeared from reversble withdrawals and then reappeared just now with the last hour in my account again reversed
Dendera Customer Care: That's correct
reynard, elaine (ereynard): i sent an email after the first reversal requestig that it NOT be reversed again
Dendera Customer Care: Please don't deposit if you have a pending withdrawal
Dendera Customer Care: rather reverse
reynard, elaine (ereynard): it was no longer listed
reynard, elaine (ereynard): i assumed you were processing it
Dendera Customer Care: then contact us
reynard, elaine (ereynard): ok. i promise not to deposit here for 2 weeks. that ought give you time to complete it
reynard, elaine (ereynard): i really dont understand . can you please speed up the process somehow.
reynard, elaine (ereynard): i have been a good cistomer
Dendera Customer Care: not really
Dendera Customer Care: you are not very polite
Dendera Customer Care: and we asked you before to reverse instead of depositing
reynard, elaine (ereynard): i am polite, just upset
Dendera Customer Care: as the fees for deposits are quite high
reynard, elaine (ereynard): it was not listed as reversable
Dendera Customer Care: you could have contacted us
Dendera Customer Care: as you have done now
reynard, elaine (ereynard): i didnt realize there was a reason to think that it was still unprocessed
Dendera Customer Care: sigh
reynard, elaine (ereynard): as it was no longer listed in my account
Dendera Customer Care: please withdraw a portion of what you wish to withdraw and keep some funds to continue playing
Dendera Customer Care: do multiple withdrawals if you have too
Dendera Customer Care: 25 x $100
Dendera Customer Care:
Dendera Customer Care: or 1250 x 2
Dendera Customer Care: etc.
reynard, elaine (ereynard): i would prefer to leave the withdrawal as is and give you time to process it as there are fees incured on my end from the wire transfers. and as i am feeling uncomfortable with the process as a whole at the moment and need my faith restored by its completeion
reynard, elaine (ereynard): i can wait to play more once it is completed
Dendera Customer Care: Have you been paid previous withdrawals?
reynard, elaine (ereynard): yes
Dendera Customer Care: Have we not kept our end of the arrangement?
Dendera Customer Care: If you are not happy or trustworthy, please play somewhere else
Dendera Customer Care: we do not need players like you
reynard, elaine (ereynard): this one has been reversed and thus stalled twice by the casino
reynard, elaine (ereynard): and that is a tad scarey
Dendera Customer Care: is there anything else?
reynard, elaine (ereynard): why are you trying to fight with me?
Dendera Customer Care: we run a honest casino
Dendera Customer Care: people like you give the industry a bad name
reynard, elaine (ereynard): i have done nothing but play honestly
reynard, elaine (ereynard): i am worried about my withdrawal is all. i have not done anything to give anyone a bad noem
reynard, elaine (ereynard): name
Dendera Customer Care: and we have done nothing but apply procedures
you were made aware of
reynard, elaine (ereynard): i will wait for the withdrawal to process and then deposit again after. is that reasonablr?
Dendera Customer Care: nope
reynard, elaine (ereynard): why not?
Dendera Customer Care: Because we want players who trust us and who enjoy our casino
reynard, elaine (ereynard): i am trying to be one of those
Dendera Customer Care: we provide the best offers and service and really don't care for this
reynard, elaine (ereynard): are you refusing to process my withdrawal?
reynard, elaine (ereynard): are you refusing to process my withdrawal?
Dendera Customer Care: won't dignify that with a reply
reynard, elaine (ereynard): can you please explain where we stand right now?
Dendera Customer Care: there is nothing to explain
Dendera Customer Care: you are untrustworthy
Dendera Customer Care: and we have nothing to prove
reynard, elaine (ereynard): how am i untrustworthy?
Dendera Customer Care: lets end it here
reynard, elaine (ereynard): are you intending to process the withdrawal?
Dendera Customer Care: good bye
I mailed support and received this response:
Elaine,
Further to your Live Chat conversation held earlier, we feel it's best
to end our relationship here.
We do not appreciate the accusatory nature of your correspondence and
wish to stress that your withdrawals have always been speedily paid.
We will be refunding your deposits and sending a wire for the balance of
the $2500.
Your account will remain locked.
Regards,
Dendera Management
further communication went back and forth and I was told it would take 21 business days to complete.
Then I received this mail:
Hi,
Kindly note that we have refunded your credit card transactions in lieu
of payment.
This brings our relationship to a close.
Best wishes,
Dendera
so I sent them this:
on August 13 there was a zero balance in my account and no withdrawals pending. From that point I made $805.00 in deposits and had a pending withdrawal for $2500.00.
We incurred a misunderstanding on September 4 in which you interpreted my communication as "accusatory" and made indication that you would refund the credit card deposits and wire the balance of the $2500.00.
That remaining balance would total $1695.00.
If you are true to your word then you will finalize the agreement to which you set in motion and do this.
Thank you
elaine
to which they respond:
Hi,
You have been paid in full. No amount is outstanding.
Regards,
Dendera
SO I take it I am not seeing any of this money back. From the beginning I could not believe how quickly support became rude and cut me off . . in the end they simpley did not want to pay me further withdrawals.
I wonder if I can dispute payment with my credit card regarding these transactions???
thoughts?
I think they ought get moved to the rogue list personally
iGaming Diva
09-19-2013, 09:31 AM
I don't understand why they kept reversing your withdrawal other than they wanted you to play it away. I had a casino do that to me one time so I feel your frustration.
I don't understand why you was depositing when you had funds in your account.
Support at Casino's can be very rude and yes even the casino management as well.
I think they probably did you a favor by locking your account as it seems by supports chat and the casino email was very unprofessional.
At least you was able to withdrawal $6500 and as far as disputing with your credit card regarding the transactions I would be careful, especially if you live in the USA.
I am very sorry that you went through these problems.
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10-10-2013, 12:51 PM
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